Cancellations and Refund Policy
Under this policy, you may cancel your purchase of the course within the period of 14 calendar days from the date on which the contract of purchase is concluded. This is called as a “Cancellation Period”.
Note that if you redeem your voucher during the Cancellation Period, you expressly request us to begin providing the course materials and you acknowledge that you lose your right to cancel the purchase of the course and get any refund for it.
In case you decide to cancel your purchase of a course, it can be done in following way:
- By filling out Cancellation Form and sending it via post to Cancellations Department, 10 Riverside Business Park, Stoney Common Road, Stansted, Mountfitchet, Essex, CM24 8PL, UK or emailing the Cancellation Form to email@example.com
If you cancel the purchase of a course within 14 calendar days as mentioned above, we will refund you for all payments made as a part of your purchase within 14 calendar days from the day we accept that you are entitled to a refund.
All external exam vouchers must be used within 12 months of purchase. Please refer to the individual exams for validity as some of the exam vouchers are valid for 6 months only.
Although Courseum strive to offer the best prices, on occasion, as some courses are externally sourced, our prices may be above that of our suppliers. If you have purchased one of our courses and subsequently found it cheaper else ware, this reason alone, you will not be eligible for a refund.
Before you purchase a course from us, it is your responsibility to ensure that the course is right for you. Our website displays relevant information on all of the courses and moreover for some courses even demos are available. However it is to be noted that by not having access to a demo, will not give rights for cancellation.
The detailed course information is designed to reduce the risk of you making the wrong choice. Read the course description and technical requirements. Access the sample course (where available) to check that the course will run on your PC and that you are comfortable with the depth and style of the course.
The following link can be used to see if your PC is compatibilitybrowser.cemap.training
You can call one of our training advisor on +44 (0) 203 800 1877 to discuss courses and confirm the details you have seen on the website to make an informed decision on which course suits your personal requirements.
Do note that as some of the courses are sourced by us, you will be required to respond to communication from our suppliers in order to gain access to the course(s) you have purchased. Furthermore please note that usually Courseum can support any course access or user issues, however in the rare instances, we may need to contact our third party developers on your behalf and this may take up to 7 to 10 workings days to gain a solution.
About ‘Deposit’ you should be aware that a deposit is a part-payment for the service (course in our case). When you pay a deposit it shows that you intend to buy a course and wish to enter into a contract with us. Please remember that deposits are non-refundable in nature unless statutory rights are applicable whereby we are satisfied that it meets all the necessary requirements for it.
Refund or returns on physical goods
If you are not satisfied with your purchase, we will issue you with a refund, in accordance with the terms and conditions.
A full refund (excluding original delivery charge) will only be issued if the goods are returned within 14 working days of receipt. Your receipt will be required for proof of purchase and any refunds will be made by original payment method.
Delivery & Returns Guide
You can return your item(s) by post only.
Simply return the items in their original condition, in accordance with our delivery and returns guidelines below, to the following address:
Unit 6 Waterside Drive,
Delivery and Returns Guidelines
Proof of postage must be obtained – as without proof, no claim can be made for items lost or damaged in transit.
All returns should be accompanied by a proof of purchase, e.g. your packing slip or invoice, or a printout/handwritten details of your order if no packing note was enclosed. It is the your responsibility to make sure the item(s) arrive with us and safely and in a saleable state.
Customers must pay the cost of returning the item(s) to us. If any parcels are lost, stolen or damaged in transit when returned, it is the your responsibility to claim from the relevant courier company for their loss.
How long will it take to process my return
Please allow 5 working days for returns to be processed once they reach us and a further 14 days for any refund to appear in your account.
In the unlikely case that you receive a faulty item, please contact our firstname.lastname@example.org and we will accept the return or exchange of the item.
Outside the U.K.
Please use the code RGR on any declaration form.
If returning an item bought from us online from outside the EU it is very important that the customs declaration form is clearly marked as ‘RETURNED BRITISH GOODS’, also using the code RGR (Returned Goods Relief) on any customs declaration form. Should this procedure not be followed e-Careers will not be liable for any customs or duties charges incurred when returning goods.