Terms and Conditions
Courseum Limited has entered into partnership with CeMAP to provide and deliver courses. This website is owned, managed and operated by Courseum Limited.
Please read these Terms and Conditions (“Agreement”, “Terms and Conditions”) carefully before using Courseum website or any sub-site (“the website”, “the site”) operated by Courseum (“us”, “we”, or “our”). This Agreement sets forth the legally binding terms and conditions for your use of the website.
By accessing or using the website in any manner, including, but not limited to, visiting or browsing the website or contributing content or other materials to the website, you agree to be bound by this terms and conditions.
The website and its original content, features and functionality are owned by Courseum and are protected by international copyright, trademark, patent, trade secret and other intellectual property or proprietary rights laws. Please visit our Intellectual Property Rights statement.
We may terminate your access to the website, without cause or notice, which may result in the forfeiture and destruction of all information associated with you. All provisions of this Agreement that by their nature shall survive termination, including, without limitation, ownership provisions, warranty, disclaimers, indemnity and limitations of liability.
By clicking the 'Accept' button you agree to these terms and conditions. By completing and submitting the electronic order form (or proceeding through the 'checkout process') & or by speaking to an Courseum representative you are making an offer to purchase goods which, if accepted by us, will result in a binding contract. Neither submitting an electronic order form nor completing the checkout process constitutes our acceptance of your order.
This Agreement (and any further rules, polices, or guidelines incorporated by reference) shall be governed and construed in accordance with the laws of United Kingdom, without giving effect to any principles of conflicts of law.
We reserve the right, at our sole discretion, to modify or replace these Terms and Conditions by posting the updated terms on the Site. Your continued use of the Site after any such changes constitutes your acceptance of the new Terms and Conditions.
Please review this Agreement periodically for changes. If you do not agree to any of this Agreement or any changes to this Agreement, do not use, access or continue to access the Site or discontinue any use of the Site immediately.
If you have any questions about this Agreement, please contact us at below address:
Courseum Limited, 28 Ridge Way, Feltham, England TW13 6QE. UK.
User ID Password you registered for Courseum you were given a user name and password. You must take care to keep your user name and password confidential. You will be responsible for all activities that occur under your user name and password. You must not allow anyone else to use your user name and password. You must inform us immediately of any unauthorised use of your user name or password or if you believe that your user name or password has been compromised. We reserve the right to require you to change your user name and password if we believe that they are no longer secure.
We will never email you or ask you on the phone for your password. If anyone asks you for your password you must tell your tutor or advisor.
We will provide you with access to your course once you have enrolled and completed payment. You will need to log on using your user name and password to use the course.
We endeavour to provide you with your chosen training and any supporting materials such as software, peripherals or text book to arrive within 5 working days or placing an order with a maximum of 28 days from the dispatch date, Courseum will not accept any claim from the delay of such materials due to circumstances beyond its control until the 28 day period has expired, at which point at the absolute discretion of Courseum will compensation be considered up to a maximum of the course cost.
Courseum refund policy is as described and is available to view by clicking on the Cancellations and Refund Policy.
Access to Website, Server and Course Improvement
As we are continually improving and upgrading our courses and security there may be an occasion where you will be unable to access your course. Please be assured that this time will be kept to a minimum and is in the interest of our learners. We strive to supply our students with the latest, up to date courses that are in demand today.
However as we supply over 400 training courses in the world’s fastest changing industry today, there can be periods between the creation of new software, hardware, certifications and the release of a fully functional interactive training course that will meet our high standards.
A course becoming ‘out of date’ can also be due to the awarding body deciding to alter, change, replace or simply cease the exam. These events are beyond the control of Courseum and hence we cannot accept any responsibility for any previously purchased course becoming invalid for certification purposes. Moreover it is to be noted that a portion of Courseum courses are supplied by third parties. While we cannot guarantee that third party companies will always remain solvent, we carefully scrutinize our suppliers before adding their courses to our catalogues. In case a third party supplier cease to offer courses for any reason, Courseum will use their best endeavours to replace students courses on a like for like basis free of charge.
Exams and Certificates
Exam vouchers will be provided on your request for exam booking. All exam vouchers have an expiry date and is set from the date of purchase. Please refer to the website before making purchase and in case of further doubts, kindly speak to one our training advisers by calling one of our company numbers. External exams are at extra cost to student as they are a chargeable event outside Courseum and so their costs are beyond our control.
Course completion certificates are e-mailed on request at a nominal cost of £5.
Security and Credit / Debit Cards
We use all of the standard security measures to guard your personal data. Credit / debit card numbers are not stored on to any of our system. For security reasons, we will never re-display entire card numbers in a readable form and all of the card transactions will be handled by our secure server. We do not offer non-secure transactions. We use secure methods to process the payments via card and on a regular basis monitor the performance of this process. Each time you make a card transaction, you will be sent confirmation of payment via e-mail.
External vouchers have a set limited redemption date (agreed with the voucher supplier and Courseum). These vouchers once expired have no value to us. Should you hold an expired voucher, please talk to us and we will try and help. In case we cannot help, we would advise you to speak to the external source that has provided you with this voucher originally.
We do not add any extra charges for training and any voucher purchase is inclusive of all VAT and UK taxes (unless stated otherwise).
Any alterations or changes to vouchers / training purchased (including editing start date) will charged at £10 for administration fee and this fee is fixed and inclusive of all taxes.
By agreement upon purchase you will be issued with a voucher and instructions to redeem the voucher to obtain access to your course.
Your voucher will have an expiry date and once passed will be null and void. Once you have redeemed you will be notified of the set up process and emailed with a login and password.